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Return of Merchandise

the return policy as described below applies only to online purchases made through www.ruby-pier.com

final sales

all sales of jewelry & items marked as “sale” are final. final sale items cannot be returned for exchange, credit, or refunds.

for all other items, to be eligible for a credit or refund as described below, the merchandise must be returned unworn with tags & intact & must be accompanied by the original return form & customs documents (if applicable).

how to return your online purchase

if any item, other than “final sale” merchandise, purchased at www.ruby-pier.com fails to meet your expectations, please contact hello@ruby-pier.com.  returns are accepted within 30 days from the shipped date. instructions will be given for all returns.

all return items must have the original tags attached, otherwise, the items are not acceptable for returns once the tags have been removed.

pack & seal your return merchandise securely & include the applicable documents after you have contacted us directly.  please note that we will not be liable for postage & shipping fees on your return merchandise, therefore, you will be responsible for the return shipping cost.  shipping & handling charges are not refundable nor reimbursable.

exchange of merchandise

at this point in time, we are unable to accept exchanges for merchandise as we cannot guarantee the product availability.  any defective item(s) or wrong item(s) shipped may be refunded instead. our shipping department makes every effort to be as accurate as possible & will deliver the correct items as you have ordered with us.

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