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Shipping

shipping options

shipping method

rate

delivery time

domestic (within Singapore only)

free

2 to 4 days

standard international delivery

from $2.50

2 to 4 weeks

express international delivery

$49

5 to 7 days

all shipping methods include tracking information. however, certain destinations/countries may not show complete delivery status.

in case of delivery failure due to incorrect shipping information as given by the customer, all redelivery & administrative charges must be borne by the customer.

note: please allow up to 24 business hours for processing.  the package arrival estimation for all orders is considered after processing. orders are not processed on the weekend. please note that while SingPost is speedy and accurate, the arrival date is not guaranteed.

 

international delivery

for international orders, all packages will be delivered via SingPost Airmail with mail registration. tracking is available for this option, however, certain destinations may not show complete delivery status.

international shipping to most countries usually arrives within 10 to 14 business days, but may take up to 20 business days from the shipped date, excluding holidays.

sales tax on shipping & handling may apply, depending on the destination of the shipment. please note that international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, & are the responsibility of the recipient. for more information regarding your country’s custom policies, please contact your local customs office.

we offer express delivery for all international orders at a flat rate of $49.  express delivery is expected to reach the shipping destination within 5 to 7 days.  (in rare occasions, your local customs agent may delay the delivery of some packages), however you may be assured that we will process your order within 24 business hours.

free international delivery on order $80+

we offer the option of free standard international delivery upon checkout once the total amount of merchandise (after discounts have been applied) is equal to or more than $80.  upon entering your shipping address, click on "get shipping quotes" & select the said option. the payable amount will be revised automatically on the same page. this complimentary shipping option is for a limited period only.

domestic delivery

for local (Singapore) orders, all packages will be delivered free via SingPost with mail registration.  the delivery time usually takes within 3 business days after orders are processed but may take up to a week from the shipped date during busy periods of the year.

(ALL RATES ARE QUOTED IN U.S. DOLLARS)

 

track your order

once your order has been processed & shipped, an email of the shipment details will be sent to your registered email.  you may also retrieve the tracking number for your order under your account page.

 

estimation of delivery

kindly bear in mind that receipt of credit card authorization & address verification may take up to 48 hours prior to processing an order.  as such, all deliveries will be made once the above are confirmed for all orders.  orders are not shipped on the weekends or holidays.

 

international taxes, duties & customs fees

by placing an order with Ruby Pier, you are responsible for original shipping charges, all applicable custom import duties & fees & the costs of return shipping back to Ruby Pier. your order may be subject to import duties & taxes, which are levied once a shipment reaches your country.  Ruby Pier is not responsible for any duties/taxes applied to your package. all taxes, duties & customs fees are the responsibility of the recipient of the package. for more information regarding your country’s custom policies, please contact your local customs office.

by law, Ruby Pier must declare all items at their full price & cannot alter this amount to decrease international custom fees.

if you refuse a shipment from Ruby Pier, you are responsible for the original shipping charges, any import fees that are incurred on the package, & the cost of returning the package to Ruby Pier.  this amount will be deducted from your merchandise refund. in the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned & you will not be refunded.

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